Trip cancellations can happen for a variety of unexpected reasons that are beyond anyone’s control. For example, airline delays and cancellations, lost luggage, injuries right before your trip, and family emergencies.
Because we must plan our trips months in advance – not knowing what conditions or weather may bring – we are unable to offer refunds, exchanges or rainchecks for our programs in the weeks before they begin and we will uphold our written policies in all cases. After the cancellation deadline has passed it is very unlikely that we’ll be able to resell your spot, in the event that you must cancel your participation in a program. With this in mind, we strongly recommend that climbers who register for our programs obtain travel insurance.
There are many different companies that offer travel insurance. Each policy has specific limitations that you will need to clearly understand in order to choose the best policy. Some require you to purchase a policy within a limited time of registering for a trip, so we recommend that you look into your options as soon as possible.